Privacy Policy

Last Updated: May 20, 2025

At OP Tradings London Limited (“OP Tradings,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal and business information. This Privacy Policy explains how we collect, use, store, and protect data when you interact with our website www.optradings.co.uk (the “Site”), use our services, or engage with us as a client, supplier, or partner. By using our Site or services, you consent to the practices described in this policy. If you have questions or concerns, please contact us using the details below.

1. Company Information

OP Tradings London Limited is a UK-registered company providing global wholesale trade, export/import, product promotion, business facilitation, and product distribution services.

Registered Address: Flat 1, 78 Charlton Church Lane, London, England, SE7 7AB
Contact Number: +44 7442 547683
Email: support@optrading.co.uk
Company Registration: Registered in England and Wales, Company No. 15663171

2. Data We Collect

We collect information to provide and improve our B2B services, including wholesale distribution, custom production, and global trade support. The types of data we collect include:

2.1 Information You Provide:

Contact details (e.g., name, business email, phone number, company name) submitted via forms (e.g., quote requests, contact forms, Partner Portal registration).
Business information (e.g., industry, product specifications, order details) shared during service inquiries or transactions.
Content you submit (e.g., logos, designs) for custom production or promotion services.

2.2 Automatically Collected Data:

Technical information (e.g., IP address, browser type, device information) when you visit the Site.
Usage data (e.g., pages visited, time spent, clicks) collected via cookies and analytics tools to enhance Site functionality.

2.3 Third-Party Data:

Information from business partners (e.g., manufacturers, wholesalers) shared during trade facilitation or logistics coordination, with your consent or as part of a contract.
Data from analytics providers (e.g., Google Analytics) to understand Site performance and user behavior.

3. How We Use Your Data

We process your data to deliver our services, improve user experience, and comply with legal obligations. Specific purposes include:

Service Delivery: Processing quote requests, fulfilling orders (e.g., textile or souvenir distribution), and managing custom production or export/import logistics.
Communication: Responding to inquiries, providing updates on orders, and sending relevant business communications (e.g., industry insights via newsletters, if subscribed).
Site Improvement: Analyzing usage data to optimize Site performance, enhance features (e.g., Custom Quote Builder), and ensure security.
Business Facilitation: Supporting clients with consultancy, equipment supply, or logistics, using provided business information.
Legal Compliance: Meeting regulatory requirements, such as tax documentation or ethical sourcing certifications, and responding to data rights requests.
Marketing (Optional): With your consent, promoting our services or sharing updates about new industries (e.g., Packaging, Edibles), which you can opt out of at any time.

4. Legal Basis for Processing

We process data under the following GDPR-compliant legal bases:

Contract: To fulfill agreements (e.g., processing orders, delivering goods).
Consent: For optional activities like newsletters or marketing communications, where you explicitly opt in.
Legitimate Interests: For improving the Site, analyzing usage, or facilitating trade partnerships, where your rights are not overridden.
Legal Obligation: To comply with UK laws, such as tax or data protection regulations.

5. Data Sharing and Third Parties

We share data only as necessary to provide our services or meet legal requirements, ensuring third parties adhere to strict privacy standards:

Service Providers: We use trusted partners for logistics (e.g., shipping companies), IT services (e.g., hosting, analytics), or manufacturing (e.g., textile or souvenir production). These partners are bound by data protection agreements.
Business Partners: Manufacturers, wholesalers, or retailers involved in trade may receive relevant data (e.g., order specifications) with your consent or as part of a contract.
Legal Authorities: We may disclose data if required by law, such as for tax audits or regulatory compliance.
No Sale of Data: We do not sell your personal or business information to third parties for marketing or other purposes.

6. International Data Transfers

As a global trading company, we may transfer data outside the UK or European Economic Area (EEA) to facilitate export/import or distribution (e.g., to manufacturers in Asia or wholesalers in North America). We ensure such transfers comply with GDPR through:

Adequacy decisions (e.g., for countries with equivalent data protection laws).
Standard Contractual Clauses (SCCs) with non-EEA partners.
Binding safeguards to protect your data, such as encryption and secure protocols.

7. Data Security

We implement robust technical and organizational measures to protect your data, including:

Encryption of sensitive information (e.g., during form submissions or Partner Portal access).
Secure servers and regular security audits to prevent unauthorized access.
Staff training on GDPR compliance and data protection best practices.

Despite these measures, no system is completely secure. If a data breach occurs, we will notify affected users and authorities as required by law.

8. Your Data Rights

Under GDPR and UK data protection laws, you have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal or contractual obligations.
Restriction: Limit how we process your data in certain circumstances.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests (e.g., marketing).
Withdraw Consent: Opt out of optional processing (e.g., newsletters) at any time.

To exercise these rights, contact us at support@optrading.co.uk. We will respond within one month, extendable to two months for complex requests, and may require identity verification.

9. Cookies and Tracking

The Site uses cookies and similar technologies to enhance functionality and analyze usage:

Essential Cookies: Enable core features, such as form submissions or Partner Portal access.
Analytics Cookies: Track Site performance (e.g., via Google Analytics) to improve user experience.
Marketing Cookies: Deliver personalized content, if you opt in.

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling cookies may limit Site functionality. For details, see our Cookie Policy [link to Cookie Policy, if created].

10. Data Retention

We retain data only as long as necessary for the purposes outlined in this policy:

Service-Related Data: Kept for the duration of our business relationship and up to 7 years to meet tax or legal obligations (e.g., order records).
Inquiry Data: Retained for 12 months unless you become a client or request deletion.
Analytics Data: Anonymized and stored indefinitely for Site improvement.

After retention periods, data is securely deleted or anonymized unless required by law.

11. Third-Party Links

The Site may contain links to third-party websites (e.g., logistics partners, industry resources). We are not responsible for the privacy practices or content of these sites. Review their policies before sharing data.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or data practices. Updates will be posted on the Site with the Last Updated date, and significant changes will be communicated via email or Site notices, where applicable.

13. Complaints

If you have concerns about our data practices, please contact us at support@optrading.co.uk. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: +44 303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK

Contact Us

For questions about this Privacy Policy, your data rights, or our services, please reach out:

Address: Flat 1, 78 Charlton Church Lane, London, England, SE7 7AB
Phone: +44 7442 547683
Email: support@optrading.co.uk

Thank you for trusting OP Tradings London Limited with your data. We are committed to bridging your business globally while safeguarding your privacy.